We have established a corporate culture based on performance, autonomy and trust. It combines appreciation and pleasure in what we do with consistency and transparency in decision making.
As a key element of our corporate culture, we are committed to adhere to our code of conduct. The principles it covers naturally include compliance with existing laws and regulations as well as compliance and adherence of the principles of honest and impeccable business conduct.
The success of our Corporate Group is also due to the good reputation our company enjoys with the general public, our business partners and public agencies. It is our company’s good name and its integrity that form the basis for the trust which is essential to the business we do. Integrity must be external and internal and be shaped by people. The honest and impeccable behavior of management as well as employees is of prime importance here.
When problems or conflicts arise, we are committed to dealing with them personally and at eye level. Thus we can and also should openly report a suspected violation of compliance and address it directly – where necessary, not only by reporting it to a line manager but also to the next level up. We maintain a corporate culture in which the open reporting of possible violations should be the rule.
There are various ways you can report a violation of compliance. In many cases, a good first step is to speak with the person affected. We see an open culture of communication as a key element of well-established compliance.
To give employees who may nevertheless feel that they cannot openly name a suspected violation of compliance to their available personal contacts (line managers, People & Culture, employee representatives), we have set up a whistleblower platform. This platform enables people to submit an anonymous report and it can also be used by business partners and independent sales advisors.
With our whistleblower system, we offer people the opportunity to report concerns regarding a suspected violation of our code of conduct, our policies and applicable laws and regulations in the strictest confidence. Some, but by no means all, examples of this are:
The whistleblower system is not used to report, for example:
You want to report a human rights or environmental risk or violation at our company or within our supply chain, but don’t know who you to turn to?
More information about the whistle-blower system can be found in the Code of Procedure.
Phone Instruction |
Website URL |
Access code |
Language Options |
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AUSTRIA |
0800-295175 |
56899 |
German, English |
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BELGIUM |
0800-71365 |
82130 |
Flemish, French, English |
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CZECH REPUBLIC |
800 900 538 |
20779 |
Czech, English |
|
FRANCE |
0800-908810 |
92740 |
French, English |
|
GERMANY |
0800-1801733 |
61371 |
German, English |
|
ITALY |
800-787639 |
81409 |
Italian, English |
|
NETHERLANDS |
0800 0222931 |
21854 |
Dutch, English |
|
POLAND |
008004411739 |
04761 |
Polish, English |
|
PORTUGAL |
800-831528 |
04101 |
Portuguese, English |
|
SPAIN |
900-973174 |
98645 |
Spanish, English |
|
SWITZERLAND |
0800-561422 |
99696 |
German, French, Italian, English |
|
UNITED KINGDOM |
0800-1693502 |
33768 |
English |
All reports received will be treated as confidential. Information will only be forwarded to a limited number of people on a strictly need-to-know basis. Every whistleblower acting in good faith is protected.
Reports accusing an individual of possible violations of compliance may have serious consequences for that person, so please only use the whistleblower system as a last resort.
Your report will be logged in a case management system (CMS) and processed by a clearance team of the Group Corporate Governance department of Vorwerk SE & Co. KG.
We send you a confirmation of receipt within seven days. We run a preliminary check on each report to evaluate and assess whether further review and investigation is required. We will contact you should we require further information in order to complete our review. It goes without saying that we conduct our preliminary checks and reviews confidentially, independently, fairly and without prejudice to any of the parties involved. You will receive a response within three months after sending the confirmation of receipt.
As a matter of principle, we always inform a person that they have been the subject of a complaint.